Key points
- Clear contact path
- Defined issue handling
- Release notes you can follow
- Regular reviews together
- Roadmap alignment
Support
After launch we stay close. We handle issues, share status, and keep improvements moving so the site stays healthy.
What you get
- Support guide and contacts
- Status updates
- Monitoring setup
- Maintenance windows
- Review sessions
How we deliver
- Agree
- Monitor
- Handle
- Release
- Review
Success metrics
- Time to resolve: How quickly issues are closed
- Release quality: How many releases need fixes
- Aging tasks: How long items wait for action
- Happiness score: Simple feedback from your team
FAQs
Do you offer after-hours help?
We can set a support level that fits your needs and budget.
How are fixes prioritized?
By impact and urgency so the right things happen first.